e-Learning Support FAQs
Petroleum Online
- Will Petroleum Online content change with this new release?
- Is Petroleum Online compatible with mobile devices?
- What are some helpful tips I should know about with Petroleum Online?
- Can I save my notes for later? (Petroleum Online)
- What if I need help while I’m taking a course? (Petroleum Online)
- Can I keep the navigation pane open? (Petroleum Online)
LMS Update 2016
- How can Organization Node Administrators manage courses, curricula, surveys, and assessments for their Organizations?
- Can the HOME page header and footer content be customized for each Organization Node?
- Can user limits and expiration dates be set for Individual Organizations?
- Can email templates be customized for out going email to learners?
- How can Courses and Curriculum be deleted from assignment list?
- Can course assignments be automated when new users are added to an Organization Node?
IPIMS
- Do I need new software or plugins to use IPIMS?
- What if I don’t have audio capabilities while taking an IPIMS course?
- What is the knowledge check and is it required? (IPIMS)
- What are Assignments and how do they differ from Exercises and Assessments?
- Can I review my assessment answers before or after I submit? (IPIMS)
- What is the Draft Pad?
Course Support
- Can I take my e-Learning course on a mobile device?
- Can I take my e-Learning course on an Apple or Linux computer?
- What are the minimum system requirements to run my e-Learning courses?
- What are some best practices for taking an e-Learning course?
- How are IHRDC's courses delivered to our LMS?
- How long does it take to complete an e-Learning course?
System Support
- Overlapping text problem in Operations and Maintenance courses
- Why do I see this error message: "This webpage is not available"?
- Why do I see this error message: "The web page cannot be found - HTTP 400 Bad Request"?
- Why did I receive an email with the subject: "User Generated - IP Address of Remote Computer or Network"?
- How do I clear the browser cache and remove internet cookies?
- What is Compatibility Mode and how does it affect e-Learning courses?
Certificates of Completion
- How do I change my name on my Certificate of Completion?
- Do I get a Certificate of Completion for completing a trial course?
- How do I print a Certificate of Completion?
- Why didn't I receive a certificate after completing my course?
- How do I download a Certificate of Completion using Google Chrome?
- What certifications do your e-Learning courses offer?
Administrator Support
- Trusted Site & Protected Modes on Internet Explorer/Edge
- SCORM References
- Frequently Asked Questions
- IHRDC Course Testing Error Severity Indicators
- SCORM runtime API Calls made by IHRDC Courses by Library
- URLs for IHRDC Courses Running on a Licensee’s LMS
Sales & Billing
- Whom do I contact about licensing courses for employees?
- Does IHRDC offer a military or student discount?
- Does IHRDC offer CEUs?
- How does your corporate pricing work?
- Where can I learn more about e-Learning course offerings?
- How do I pay for an e-Learning course?