e-Learning Support FAQs

Profile and Password Help

• How do I recover my password?
• I was expecting an email from IHRDC about my e-Learning course, but did not receive it.
• How do I change my name or email address in my profile?
• Why am I seeing an error indicating that I entered an invalid username or password?

Course Support

• How to reset a course
• Can I take my e-Learning course on a mobile device?
• Can I take my e-Learning course on an Apple or Linux computer?
• What are some best practices for taking an e-Learning course?
• How Does the Translation Function Work in IHRDC courses?
• How are courses structured and how many attempts do I have?

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Certificates

• Why is my certificate not visible?
• How do I change my name on my Certificate of Completion?
• How to print my Certificate of Completion
• Why didn't I receive a certificate after completing my course?
• What certifications do IHRDC e-Learning courses offer?

System Support

• How do I open the Console log panel to take a screenshot?
• How to Generate HTTPS Archive (HAR) files
• Why do I see this error message: "This webpage is not available"?
• How to clear your browser’s cache and remove cookies?
• I can't find the answer to my question.

Petroleum Online

• What are some helpful tips I should be aware of when using Petroleum Online?
• Can I save my notes for later? (Petroleum Online)
• What if I need help while I’m taking a course? (Petroleum Online)
• Can I keep the navigation pane open? (Petroleum Online)
• Can I change the size of the videos and text? It’s too small to see. (Petroleum Online)
• Can I review my assessment answers before or after I submit? (Petroleum Online)

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IPIMS

• Understanding the IPIMS Action Learning course structure
• Do I need new software or plugins to use IPIMS?
• What if I don’t have audio capabilities while taking an IPIMS course?
• What is the knowledge check and is it required? (IPIMS)
• What are Assignments and how do they differ from Exercises and Assessments?
• Is it possible to review my assessment responses either before or after submission in IPIMS?

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Sales & Billing

• Whom do I contact about licensing courses for employees?
• Does IHRDC offer CEUs?
• How does IHRDC's corporate pricing work?
• Where can I learn more about e-Learning course offerings?
• How do I pay for an e-Learning course?
• What can I do if I purchase the wrong e-Learning course?

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