Why is the video in my e-Learning course not working?

All videos in our e-Learning courses undergo rigorous testing to ensure seamless playback. However, there are various factors that may affect your viewing experience. Here are some troubleshooting steps to help resolve common video playback issues:

1. No Audio:

   • Ensure that your computer's audio is not muted. Check both the system volume and any application-specific volume controls.

   • Test your audio by playing another video within the IHRDC platform or using a different application.

2. No Video or Playback Issues:

   • Refresh the page by closing and reopening it. This can sometimes resolve temporary glitches.

   • Verify that your Internet connection is stable and has sufficient bandwidth to support video streaming.

3. Buffering or Slow Loading:

   • If the video buffers frequently, try closing any unnecessary background applications or browser tabs that may be using up bandwidth.

4. Browser Compatibility:

   • Ensure you are using a supported browser and that it is up to date. We recommend the latest versions of Chrome, Firefox, Safari, or Edge.

5. Plugin or Extension Issues:

   • Some browser plugins or extensions may conflict with video playback. Try disabling any unnecessary plugins and extensions.

6. Firewall or Security Software:

   • Check if your firewall or security software is blocking the video content. Adjust your settings if needed to allow video streaming.

7. Mobile Device Specific Issues:

   • If you're using a mobile device, ensure you have a stable data connection or are connected to Wi-Fi. Also, try using a different browser if issues persist.

8. Ad-Blockers or Content Filters:

   • Ad-blockers or content filters may sometimes interfere with video playback. Consider whitelisting our website or temporarily disabling these tools.

If you've tried the above steps and are still experiencing issues, please don't hesitate to contact us using the IHRDC Customer Support form. Be sure to provide specific details about the problem you're encountering, including the type of device you're using, the browser, and any error messages you receive. Our support team will be happy to assist you further.