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Where should we create a ticket if we experience an issue?
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Is there any documentation that our support team can use to aid them supporting your courses?
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When testing your courses, we need to have our team get all the assessments correct, could you provide us with answer keys
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Do you have any testing procedures we can see to test our courses?
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How are the charges / subscription / commercials to be agreed and managed?
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How will the usage tracking be done? Is it going to be from the IHRDC side? Or we just give the report of which employees, which courses, completed or not, with dates etc.
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How do you plan to manage periodic updates if and when available?
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Exactly what details are we required to load?
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When you say that we will load, we need to understand how this is proposed. Will it be automated, or manual etc? And in what formats?
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Does IHRDC have curricula or we are just going to load free floating courses?
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What exactly do you track and what is the end result of the courses?
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What are the IHRDC courses? And how many are they? Are they all videos, pdf, face to face or some other formats?
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When you say, we will load the IHRDC courses, what exactly does that mean?
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How do you filter out administrators?
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Why does your learner usage report differ from the reports we generated on our LMS?
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I assigned a course to a learner. Why is it not showing up in their assignments?
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How do I export a report using the "Export to Excel" function in Google Chrome?
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I see multiple versions of a course in the LMS. Which one should I assign?
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How do I search for information in IHRDC's LMS?